Privacy Policy | Royal Garden Hotel

1. Introduction

Welcome to Royal Garden Beirut. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://royalgardenbeirut.com and use our services.

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you.

Personal Information You Provide:

This includes information you provide when making a reservation, contacting us, or signing up for our newsletter.

Examples:

Full Name
Contact Details (Email Address, Phone Number)
Billing Address
Payment Information (credit/debit card details processed securely by our payment partners)
Passport Number (for guest registration, where required by law)
Stay Preferences and Special Requests

Information Collected Automatically:

When you visit our Site, we automatically collect:

Log Data:

Your IP address, browser type, pages visited, time and date of visits.

Cookies and Tracking Technologies:

We use cookies to enhance your experience, analyze site traffic, and for personalized marketing. You can control cookie settings through your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your hotel bookings and reservations.
To provide customer support and respond to your inquiries.
To send you booking confirmations and updates.
To process your payments and prevent fraud.
To send you marketing communications (only with your consent, which you can withdraw at any time).
To improve our website, services, and guest experience.
To comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use secure servers and SSL (Secure Socket Layer) technology to encrypt sensitive data, such as payment information, during transmission.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you have certain rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can correct any inaccurate or incomplete data.

Right to Erasure: You can request that we delete your personal data.

Right to Restrict Processing: You can request that we temporarily or permanently stop processing your data.

Right to Object: You can object to us processing your data for direct marketing.

Data Portability: You can request a structured, machine-readable copy of your data.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, but this may affect your user experience.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Royal Garden Beirut

Hamra Street, Beirut, Lebanon

info@royalgardenhotel.com

+961 1 234 567